Depending on the timing of the cancellation, we will charge a penalty regardless of the number of people.
- The percentage listed is the penalty percentage of the base hotel charge.
- Depending on campaigns, etc., when there is a separate agreement between the hotel and the guest, these rules shall not apply.
- Conversion rates for cancellations and repayments, as well as processing charges, vary depending on your credit card company or bank.
- All times listed are in Japan Standard Time.